1. Terms and Conditions:
1.1 These are the terms and conditions which apply to all purchases from this website www.kassenmarkt.de.
1.2 By using this website you acknowledge that you have read and you agree to be legally bound and comply with these terms and conditions.
2. Acceptance of Orders:
2.1 We are under no obligation to accept your order but would normally do so where the Goods are available and your payment is received and processed successfully.
2.2 Where the Goods are not available we will contact you to discuss alternative products which we have available at that time and give you the option to cancel your order.
3. Delivery:
3.1 If we cannot deliver within this time we will inform you in advance and propose a date when we can deliver. If this revised date is not acceptable you may cancel your order and receive a full refund. In no event shall we be liable for any damages or penalty for any delay in delivery.
3.2 Please notify us immediately of any damage, shortages or incorrect items.
4. Pricing:
4.1 The prices of Goods shown are inclusive of VAT at the current rate but exclude delivery charges.
5. Payment:
5.1 Payment must be made by one of our approved payment methods.
6. Cancellation/Returns:
6.1 You may cancel your order at any stage before and up to 10 days after the Goods are delivered to you by contacting us.
6.2 If you cancel prior to delivery of the Goods we will make a refund to you of the full value of the payment made to us.
6.3 The Goods must be returned in an "as delivered" condition.
6.4 Any software or software licences must be returned unopened in their original packaging.
6.5 Goods may be returned at your expense via a reputable courier with insurance to cover loss or if you would prefer us to arrange collection on your behalf we will deduct from your refund our courier's standard collect and return fee.
6.6 Goods must be returned in their original packaging and packed as securely as received.
6.7 Returned Goods must be accompanied by your original invoice (or a copy of).
6.8 If the goods are not returned in an "as delivered" condition we reserve the right, at our discretion, to charge a re-stocking fee or in exceptional circumstances, to reject the claim.
6.9 Refunds for returned goods will be for the price paid for the goods excluding delivery costs.
7. Refunds:
7.1 Where you paid for Goods by payment card, refunds will be made by re-crediting the payment card account from which the money was originally debited.
7.2 Where payment was made by cash or cheque, a refund will be issued by cheque payable to the original payer.
7.3 Where payment was made by Bank Transfer a refund will be made by Bank Transfer into the same account.
7.4 Refunds will be made within 14 days of :
7.4.1 Your cancellation of order prior to despatch of goods.
7.4.2 Our receipt of Goods you have returned to us under our 10-day money back guarantee.
8. Warranty:
8.1 We warrant that for a period of (90) ninety days from the date on which the Goods are delivered to you they will conform with their published specifications without material defect.
8.2 The warranty will not apply where defects or faults are caused by accident, misuse, neglect or changes to the configuration of the hardware or software supplied or where they are caused by hardware or software supplied by third parties.
8.3 The warranty is offered on a 'Return to Base' (RTB) basis. This means that in the event of a warranty claim it is your responsibility to return the Goods to us at your expense. The exception to this is where a fault develops within 72 hours of delivery in which case we will refund you the cost of returning the Goods to us providing on inspection by us they are indeed found to be faulty.
8.4 In the event of a warranty claim arising we ask that you follow the procedure outlined below:
8.5 Please contact us in the first instance as it may be possible that we can diagnose and correct the fault without having to return the Goods to us.
8.6 If we cannot diagnose or correct the problem remotely we will ask that you return the Goods to us. Please retain all original packaging for this purpose.
8.7 On receipt of returned Goods we will endeavour to repair or replace at our discretion any faulty items. If we have to replace the Goods this will be with items of the same or higher specification. We will then return the Goods to you at our expense. If the Goods are found not to be faulty we reserve the right to ask you to pay the cost of returning the Goods to you.
9. Complaints:
9.1 We endeavour to provide the highest standards of customer service. If we fail in this respect please do not hesitate to contact us via e-mail to:info@kassenmarkt.de.
9.2 We aim to acknowledge and begin investigation of your complaint within 48 hours of its receipt. It is our policy to deal with all complaints fairly and reach a satisfactory conclusion as soon as possible.
10. Product descriptions:
10.1 We always strive to ensure that the product descriptions and images on our website accurately reflect the Goods we supply however there may be occasions when slight variations occur.
11. Privacy:
11.1 We take your privacy very seriously and treat all of your information in accordance with applicable German Data Protection law.
11.2 We never disclose your information to third parties except where this is necessary to validate your payment details.
11.3 Cookies (a small file sent to your computer when you visit our website) are only used to keep track of the contents of your shopping basket once you have selected an item.
11.4 We will not send you unsolicited e-mail and we will not pass your e-mail address on to any other individual or organisation except where this is required to fulfil your order.
11.5 In line with the Privacy & Electronic Communications Act of Dec 03, we do not send random marketing emails to personal email addresses (spam).
12. General:
12.1 Nothing in these terms affects your Statutory Rights. These terms are governed by the laws of Germany and any disputes will be decided only by the courts of Germany.
